Terms and Conditions


Welcome to our Terms and Conditions of Sale and Delivery.

These Terms and Conditions apply to visitors (hereinafter referred to as "Customers”) to our product website (hereinafter referred to as "Website”). Please read these Terms and Conditions carefully before accessing and/or ordering any products from the Website. You are to be bound by these Terms and Conditions if you specifically agree to them at the time of submitting a purchase order in our Website.

You should print a copy of these Terms and Conditions for your future reference.

If you have any questions about this Website and/or these Terms and Conditions please contact our Customer Support through the information provided on the respective Contact us page.


І. Products and Prices

A description of the main characteristics and features of the products can be found on the product page of this Website.

Product prices listed on this Website are final and include all applicable taxes. Product prices could be changed without informing Customers before the action of ordering. Customers agree to pay the current price at the time of placing the order.


ІІ. Orders

You can place your orders online only, and only from this Website. For placing your order you have to fill in all the mandatory empty spaces in the order form marked with a sign (*). The types of data collected from this Website are as follows: Name and Surname, Phone Number, Full Address (City, ZIP Code, Street, and Province) and E-mail. Any personal information you provide to this Website from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with our Privacy Policy and Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This Website takes all the appropriate technical and organizational measures to protect against unauthorized or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

After placing your order you will receive an automated confirmation message on the E-mail address you have provided. Receiving the confirmation E-mail will mean that your order has been well accepted in our system and ready for delivery. Please respond to that E-mail if you would like to cancel your order and/or make any amendments regarding the order and/or the delivery. However, irrespectively of receiving the confirmation E-mail and as a part of our fraud prevention system, we reserve the right our call center representatives to call you after placing the order should they need to make any clarifications and/or get your confirmation of the delivery and/or details concerning the delivery of the products.

By placing an order through the Website and specifically agreeing on these Terms and Conditions, you warrant that you are legally capable of entering into binding contracts. Customers should provide a valid telephone number, E-mail and address and to pay the price of ordered products upon visit by the courier company to be able to accept them. Customers should not make false orders, give false reviews on products, and not provide other incorrect information.


III. Method of payment

All orders have to be paid Cash-On-Delivery to the courier company upon visit of the courier at the time of the delivery. Currently we do not accept credit/debit cards and/or any other means of electronic payments. In terms of data collection our Website does not collect any payment related information from the Customers.


ІV. Delivery

Ordered products are shipped within 1-3 working days from receipt of the order. When the product is not available, we must inform you in that period mentioned on this page. We are not responsible for delays in orders caused by the courier company, by filling in incorrect delivery details (address, phone number) by the Customers, as well as by other force majeure.


V. Using the Website

We must strictly observe the Law on the protection of personal data provided to protect our customer information to deliver orders to the specified delivery address within the agreed period. We use a special encryption algorithm to protect the provided personal data. We keep the data in a special format that is mathematically proven to be undecryptable.

We may not deliver the ordered products when incorrect delivery details, such as wrong address and/or telephone number, are specified.

We are not responsible for the information specified by the manufacturer of the products.


VI. Warranty

Under Warranty Customers can benefit from either of the following options:

7 Day Dead-on-Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please contact our Customer Support and you can claim your product dead-on-arrival, defective-on-arrival, and/or damaged-on-arrival (DOA) within 7 days of the order being received. After returning the product to the address provided by our Customer Support, we can send you a new item free of charge.

In order to qualify for a DOA claim Customers must do the following:


  • - Contact our Customer Support not later than 7 days after delivery.

  • - Send a clear photo or video of the damaged or defective product and the shipping packaging.

  • - Send a proof of payment /receipt from the courier/.

  • - Product returns must be via one of our approved shipping methods; our Customer Support can provide you with further details.

  • - After we have received the product and confirmed the product is faulty, we will send you a new product and the return shipping cost will be refunded based on a valid return receipt. However if our technical team determines the item is not DOA, We will not be able to compensate the return shipping fee.

6 months Repair Warranty

The default product warranty period is 6 months starting from the date you receive the products, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer.

In order to qualify for a 6 months Repair Warranty Customers must do the following:


  • - Contact our Customer Support not later than 6 months after delivery.

  • - The claimed products must not be visibly broken, damaged by any external cause, opened, modified, scratched, attempted to be repaired and must be returned together with their original packaging and all components and accessories that come along with the products at the time of sale. If the Customer has damaged/misused the product(s), they will not be eligible for free repair, however Customers can return the product at their own cost and pay a fee for the repair. Return shipping fees will be the Customers responsibility in such cases.

  • - A proof of payment /receipt from the courier/ must be provided for a valid claim.

  • - Product returns must be via one of our approved shipping methods; our Customer Support can provide you with further details.

  • - Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the Customer.

 

Before initiating any of the warranty options above, please use the trouble-shooting tips that come together with your product User Guide.


VII. Returns and Refund

Returns are accepted after contacting us. You have 14 days to change your mind from the day after you receive your order and return the products for a full money refund, meeting the requirements according to the law.

If for whatever reason you do not want your item within 14 days of receiving it, you may contact our Customer Support for a return and a full refund. Kindly note that in such cases the return shipping fee is the Customers responsibility and is non-refundable.

In order to qualify for a return and refund Customers must do the following:


  • - Products MUST be returned in their original packaging, unused and unopened.

  • - A proof of payment /receipt from the courier/ must be provided.

  • - Product returns must be via one of our approved shipping methods; our Customer Support can provide you with further details.

  • - Customers must pay the shipping fees for returning the products.

  • - Refunds are possible only via wire transfers. Customers need to send us their full bank details (Names, Bank account number, SWIFT, Bank name) in order for us to initiate the refund transfer.


VIII. Complaints

This Website will take all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please email our Customer Support through the information provided on the respective Contact us page. To assist us in dealing with your complaint as quickly as possible, please detail all aspects of the complaint, your order number and your contact details.


IX. Changes in the Terms and Conditions

We reserve the right to make changes in the Terms and Conditions at any time, while the general conditions that the client agrees with during placing the order are remaining valid. Please keep an eye on the Terms and Conditions for changes.

The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

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How can we help you today?

Find answers to common questions below

Contacts
How does it whiten?
Answer: Ionic White™ is a technology developed especially to whiten teeth using hydrogen peroxide 0.1% as an active substance whose action is accelerated by a gel that contains silver ions and blue LED light. The silver ions work with the whitening agent which causes it to act with more intensity and faster which deeply penetrates the tooth. In this way, the tooth is effectively cleaned and protected from future stains caused by tea, tobacco, coffee, Coca-Cola and red wine.
Does teeth-whitening with Ionic White™ harm your enamel?
Answer: No, teeth-whitening with Ionic White™ doesn’t harm your enamel and it’s not damaging to your health, as its particular revolutionary method is the least damaging and fastest way to whiten your teeth. Ionic White™ is a clinically proven method to eliminate unwanted stains on your teeth caused by tobacco, foods, drink and also by age. Laboratory trials prove there is no harmful effect with Ionic White™ and, without doubt, they classify it as a phenomenal way to get a shiny, white smile. The method is entirely effective and without any risk to your health, corresponding to the European Directive 76/768/CEE relating to the use of teeth-whitening products.
The device doesn’t fit in my mouth. What should I do?
Answer: the gel will reach all of your teeth in a way that doesn’t have any impact on whether or not the device fits in your mouth perfectly. It’s important not to forget to keep the light turned on for two minutes after applying the product.
There doesn’t seem to be very much gel in the tube. Will there be enough to do the whole application?
Answer: Yes, the gel in the tube will be enough for the whole course of teeth-whitening, even for a more abundant use of the gels. Put the gel on the device according to the instructions and you’ll see that during its functioning, it spreads and is completely sufficient.
What are the Whitening Rinse Sprays used for?
Answer: To maintain the whitening effect. When you’ve finished the main whitening course with the gels, the whitening process continues by maintaining the whitening effect for more time, using the sprays. The Whitening Rinse Spray is an invention of Ionic White, which represents a unique formula that is made up of dental teeth-whitening agents.
How long does the effect of the use of Ionic White™ take?
Answer: The effect takes more than a year. This makes Ionic White™ a mandatory way of caring for your teeth.
How long will it take to see results?
Answer: 21 minutes after the first application. Your teeth will continue to whiten a few days after first applying the product. Don’t forget to use the Ionic White™ Rinse Sprays in order to keep your teeth white, which will therefore protect your new white teeth and the whitening process will continue.
How many shades lighter will my teeth become?
Answer: The results vary from 4 to 10 shades. Ionic White™ works 100% of the time but the effect depends upon to what degree and for what reason your teeth are stained and for how long your teeth have been in this state. We guarantee that you will see an incredible difference from the first application.
What does “Ionic” signify and how does it work as the technology that is applied through Ionic White™?
Answer: The gel contains silver ions that are activated by being exposed to undamaging blue LED light. The silver ions activate the principal whitening substances and in this way manage to act more intensively and permeate deeper into the tooth.
What does Ionic White™ taste like?
Answer: Ionic White™ has a pleasant mint flavour.
Can Ionic White™ be used to whiten fillings, crowns, artificial bridges or dentures?
Answer: No. Fillings, crowns, artificial bridges or dentures cannot be whitened by any whitening product. The product is aimed at whitening natural teeth by permeating the enamel and whitening the tooth from outside to inside.
Why should I whiten my teeth at the front and the back?
Answer: Your teeth are transparent! If you whiten the front of your teeth, the stains at the back will be visible, and it’s more common for the back of your teeth to be darker and more stained than the front.
Why do you need two gels?
Answer: The first gel contains the whitening component and the second gel is the ionic activator. They react when mixed.
How does the “Stay White Spray” for whiteness maintenance work?
Answer: the spray contains the same active substances as the gels but in a lower concentration. It’s made in a way that keeps your teeth white, but only after having applied the gels to obtain the best results.
Can the light harm me in any way?
Answer: No. It is only light. This has a determined frequency to activate the silver ions but it’s as harmless as any other light in your house, particularly seeing that it’s LED (light emitting diode) which is considered the least harmful and closest to natural light.
Why does the kit have six gels?
Answer: For the treatment, you need two tubes of gel. One of these contains a whitening substance and the other is the ionic activator. You need to make three applications using one package of each type of gel (3x2), 6 in total.
Can Ionic White™ be applied to whiten sensitive teeth?
Answer: Yes, the Ionic White™ System is completely harmless and is developed with respect to teeth sensitivity; therefore it can be applied by people with sensitive teeth. The appliance of the Ionic White™ System does not cause additional teeth sensitivity.
WORKING TIME:

Online Support: 24 hours a day - 7 days a week

Thank you for visiting Ionic White™ web page! For your convenience and high quality of service our team is at your disposal 24 hours a day. We are glad to assist you and answer any questions you may have to help you whiten your teeth! Please send your questions using our contact form below: